Services & Support
Frequently Asked Questions
(check here first)
A list of the most commonly asked questions about portmasters, updated weekly.
Download ComOS upgrades, management tools, radius software, and
other useful programs.
PM-2 and PM-3
Read these easy to follow instructions FIRST when trying to set up a portmaster.
Detailed instructions on how to recover a lost or forgotten
password on a Portmaster, IRX or OR series router.
Good site for customer modem troubleshooting, disconnects, slow
speeds, incompatibilities, etc...
Portmaster-users Mailing Lists (also check the Archive
Draw upon hundreds of years of combined technological experience in using
portmaster products by subscribing to one of the
support mailing lists. These lists are comprised of thousands of
users, current, and former employees of Lucent and is the BEST resource to get
your technical questions answered.
Data sheets, technical notes, release notes, and manuals. Check here for the
most commonly needed information.
Technotes, release notes, manuals, software quick-downloads, debug tools, mailing list archives, and more.
Check here for more detailed information.
Portmasters.com technical support information, such as work hours, mail and email addresses, and more.
Contact us if you cannot find answers to your questions using the above links.