> Email is MUCH more efficient for the majority of the questions we get. When
> a question becomes niggly then I'd always move it to the phone. But most
And that is one of the points, "WE". You are going to have different
customers than other companies.
> of the questions tend to be of the 'How do I do x?' (ie - RTFM style) variety.
> You send a quick reply, and it is closed. When you get on the phone people
> like to chat, they'll come up with the 'While I have you on the phone, I was
> wondering about...' Etc. I even developed a bunch of canned responses for
> the real common questions - like lost password, resetting hung telnet, etc.
Yah those work great, and canned responses (scripts) are also used via
voice as well.
>
> -MZ
> --
> Livingston Enterprises - Chair, Department of Interstitial Affairs
> Phone: 800-458-9966 510-737-2100 FAX: 510-737-2110 megazone@livingston.com
> For support requests: support@livingston.com <http://www.livingston.com/>
> Snail mail: 4464 Willow Road, Pleasanton, CA 94588
>
>
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Jake Messinger 713-772-6690 jake@ams.com
Advanced Medical Systems, Inc. jake@uh.edu
8300 Bissonnet #400
Houston, Texas 77074 http://www.ams.com/~jake
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