Re: User connect at 4800 baud
J. Eric Calvert (eric@leviticus.caveland.net)
Thu, 14 Aug 1997 10:02:10 -0500
Brian Elfert wrote:
>
> On Thu, 14 Aug 1997, J. Eric Calvert wrote:
>
> > The user has not yet complained. This is his first time on the
> > internet, and doesn't know what to expect, so he doesn't know that
> > he should be complaining. I suspect that he's rarely if ever used
> > his modem for anything. I'm scheduled to go to his house tomorrow,
> > and I would like to be able to PROACTIVELY fix this problem ("Hey,
> > did you know that you could browse the web a lot faster if...").
> > This is one of the hallmarks of good support, recognize the problem
> > and fix it BEFORE people complain. I'm not always good at it, but
> > I saw an opportunity here. I thought I would try to gather as
> > much information as possible before I went so that I could fix
> > it while I am there. I want to be able to take init strings, etc.
> > along with me.
>
> Are you sure the user's side is really connecting at 4800?
>
> I have a USR TC rack, and on an x2 connect, it always shows the connect
> speed as 29000 on the TC rack's reporting. Since I can monitor the TC
> rack's modem speed, it always switchs to the correct 48000 speed.
>
> The client modem always reports the correct speed of 48000.
>
> Maybe the PM3 has a similiar problem?
>
> Brian
Well, I don't have the new K56Flex modems (yet). Other users show
their actual connect rates (28.8, 26.4, etc.) so I don't see why it
would only happen to him. I plan on checking everything possible
while I'm there tomorrow (make, model, software version, DUN
settings, init strings, ...).
Eric
--
Eric Calvert Caveland Connection
mailto:eric@caveland.net Provides Internet Access To
http://www.caveland.net Barren & Hart Counties In Kentucky