Aparently Mr. Cates has never had to deal with real customers on tech
support. Most are pretty nice, but when you get someone who talks like this,
the techie is equally uncooperative, or is sitting there polishing gun parts
at his desk or looking at "U S Quartermaster" Catalogs :-)
It's not a productive way to ask for help.
>
> Ok, I'm tired of waiting for you guys to call me back. If I don't know
> what is wrong I can't tell the telco or you to fix it. Apparently you
> don't even know what the problem is and you designed the product. If I
> don't hear that you have figured out at least what the problem is soon,
> they will become a part of someone's at LE's human anatomy. If I do have
> to return the product I will flood the net with trash about how complacent
> LE support has become. The only reason we went with the PM3 is because the
> support on the PM2 was so great, but it looks like LE has resorted to the
> US Robotics way of fixing things!
>
> A frustrated and pissed off customer,
> Dave Cates
>
> Thanks,
> Dave Cates
> I-NET of New Mexico
> http://www.3lefties.com
> 'if it was easy everyone would do it'
>
-- /* Jason Philbrook | Midcoast Internet Solutions jp@midcoast.com | Internet Access, LAN, WAN, and Linux www.midcoast.com/jp/ | Service and Consulting for Midcoast Maine */