Re: WELL???

David Davies (David@buckeyeweb.com)
Tue, 29 Jul 1997 12:36:59 -0400

>
> I described the problem weeks back, but obviously the only people that
get
> a response in the users group is whiners. It isn't just a unit it is
three
> units.
> LE knows what is wrong, but just to let you know we are losing about 40%
of
> our calls to either lost carrier or mostly "port error unknown state" and
> LE as I said doesn't know what the hell is happening and I have had a
> ticket open for a month with basically no response or investigation. All
I
> want to know is what is wrong so I can tell someone to fix it.
>

Send over your line config from your units and the line config the telco
gave you. I've got equipment running on various line set-ups and switch
types maybe I could catch something. Also one of our biggest problems is
that the info that TELCO gives us isn't always correct. a lot of times the
lines are configed differently than they say.

Both of these could be causing what your describing. We had a PM3 do
exactly that until I got someone with a clue on the phone from Amerirek.

Switch type.
Line type and config
Line Config from unit

David Davies
Director, Internet Services
Buckeye Internet Services, Ltd.
http://www.buckeyeweb.com
"Through the modem, past the NAP, around the World, nothing but Net...."
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