On Tue, 29 Jul 1997 jp@sugar.midcoast.com wrote:
> Here, here... These are the messages that turn good natured helpful support
> staff into lart swinging BOFH's.
>
> Aparently Mr. Cates has never had to deal with real customers on tech
> support. Most are pretty nice, but when you get someone who talks like this,
> the techie is equally uncooperative, or is sitting there polishing gun parts
> at his desk or looking at "U S Quartermaster" Catalogs :-)
>
> It's not a productive way to ask for help.
>
> >
> > Ok, I'm tired of waiting for you guys to call me back. If I don't know
> > what is wrong I can't tell the telco or you to fix it. Apparently you
> > don't even know what the problem is and you designed the product. If I
> > don't hear that you have figured out at least what the problem is soon,
> > they will become a part of someone's at LE's human anatomy. If I do have
> > to return the product I will flood the net with trash about how complacent
> > LE support has become. The only reason we went with the PM3 is because the
> > support on the PM2 was so great, but it looks like LE has resorted to the
> > US Robotics way of fixing things!
> >
> > A frustrated and pissed off customer,
> > Dave Cates
> >
> > Thanks,
> > Dave Cates
> > I-NET of New Mexico
> > http://www.3lefties.com
> > 'if it was easy everyone would do it'
> >
>
>
> --
> /*
> Jason Philbrook | Midcoast Internet Solutions
> jp@midcoast.com | Internet Access, LAN, WAN, and Linux
> www.midcoast.com/jp/ | Service and Consulting for Midcoast Maine
> */
>