> If he was one of my staff he would have been serverly repremanded, as
> that is not a good representation of ones company.
Quite frankly, I believe that your view is primarily due to cultural
differences between "law and order" South Africa, and free-wheeling
California, U.S.A.
> The fact that no formal appollogy has been made by the technical support
> engineer in question && Livingston, has made my opinions of Livingston
> drop.
In an international marketplace you just have to accept that people (and
companies) in different countries do not march to the same beat.
> No matter how big or small your company is, it's still your clients
> who are boss, and matter!
Not in the USA or Canada. In this continent and especially in the
high-tech industries, we are more concerned with rooting out the facts of
a problem and with real technical accomplishments rather than maintaining
social niceties. That's because social niceties don't keep networks running.
Michael Dillon Voice: +1-604-546-8022
Memra Software Inc. Fax: +1-604-542-4130
http://www.memra.com E-mail: michael@memra.com