Re: Livingston Tech. Support ???

Kevin M Lynn (klynn@cyberspace.com)
Wed, 25 Oct 1995 10:36:06 -0700 (PDT)

As I already said.. maybe it wasn't posted to the list..

I was not aware that the patches were not supported. I completely missed
the disclaimer in the README file. And I appologize to livingston for my
attitude as to that.

However, although I understand that Livingston is in the process of
looking for more technical support employees and being that they are low
on manpower right now they are slow in responding. I also feel that because
they are a business they should have forseen this need earlier.

You can't change the past, so I'm just hoping they get the needed staff
soon..

===========================================================================
Ok.. now as for these people that don't pay attention to previous posts..
I've compiled the patched version of radius quite a few times.

However for some reason it does not work on my machine. Everything
compiles cleanly, but when it comes to the program running correctly it
acts like a "virgin" copy of the program in that it does not do anything
different and still reports "invalid login"

I'm just stumped..
*shrug*

Sorry for the confusion..
Kevin

On Tue, 24 Oct 1995, Dave Andersen wrote:

> Lo and behold, John Capo once said:
> >
> > Kevin,
> >
> > Quit whining about Livingston not supporting a third paty patch to
> > radius and build it yourself.
> >
> > If you are not capable of patching and compiling the source, there
> > are many consultants that read this list that will be glad to help
> > you out. My rates are $52.00/hour with a 10 hour minimum.
>
> I'm in complete agreement here. Nobody at livingston should feel like
> they *have* to support modifications to their programs which they haven't
> created themselves. I agree that now and then livingston support gets
> overloaded even with legitimate support calls, but give them a break.
> "I'm trying to do something that you never advertised could be done"
> doesn't seem to rank too highly in my personal priority queue, and I
> can't imagine that it would take much precedence over someone with a call
> in saying her/his portmaster has turned over on its belly and died.
>
> I'll second John's offer for compiling the radiusd on your system.
>
> (And hope the rest of you will forgive the flame).
>
> -Dave Andersen
>
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