My experience so far has been a little different. We put our third pm2e30
online earlier in the week, and routing was hosed because the super-important
and essentially undocumented "reported address" features were not properly
set up. I phoned and asked to be put in the urgent queue. The president
of my company phoned half an hour later, and after 15 minutes on hold we
got to Todd, who solved our problem (and taught us about undocumented features)
in short order.
But I don't think there's a magic formula to it....
Peace,
Mike
-- Mike Gogulski syadasti@iag.net Network Administrator support@iag.net Internet Access Group Altamonte Springs, Florida, USA +1-407-786-1145 Work +1-407-672-2340 Other