RE: Livingston Support and Service (fwd)
Russ Pagenkopf (russ@optim.ism.net)
Sat, 7 Oct 1995 09:51:17 -0600 (MDT)
On Fri, 6 Oct 1995, Brian 'MegaZone' Bikowicz wrote:
> Once upon a time Christian Nielsen shaped the electrons to say...
> > Well, I expect top service. When I ask, how long, this I don't
> >know business does not work. They could say, there are x number of calls
> >before yours and we have x number of techs today, it looks like you could
> >be called back within x number of hours.
>
> It isn't that easy. You can have calls that take 5 minutes, and there
> have been calls that go on 4+ hours or more. And it never seems to stop
> changing, I haven't been able to determine any sort of 'normal' pattern.
Yup, and occasionally they get calls like mine where it's [tech puts hand
over phone and yells] "Hey Joe and Beth (or whoever), come look at *this*
one! Anybody got any ideas?" :-)