RE: Livingston Support and Service (fwd)
Brian 'MegaZone' Bikowicz ((no email))
Fri, 6 Oct 1995 11:36:05 -0700 (PDT)
Once upon a time Christian Nielsen shaped the electrons to say...
> Well, I expect top service. When I ask, how long, this I don't
>know business does not work. They could say, there are x number of calls
>before yours and we have x number of techs today, it looks like you could
>be called back within x number of hours.
It isn't that easy. You can have calls that take 5 minutes, and there
have been calls that go on 4+ hours or more. And it never seems to stop
changing, I haven't been able to determine any sort of 'normal' pattern.
-MZ
--
Livingston Enterprises Technical Support
Phone: 800-458-9966 FAX: 510-426-8951
support@livingston.com <http://www.livingston.com/>
6920 Koll Center Parkway #220, Pleasanton, CA 94566