I have a user (commercial programmer, generally knows what he's doing) who
accesses his account on our system primarily for e-mail.
We are running a PM3 with Lucent RADIUS on a UNIX box running BSDi.
Nothing unusual about our setup and it's been working generally without a
flaw for the past 10 months or so. All 46 lines are active on the PM3.
Our user has been using the system for about three months without problem.
Now, of a sudden, he finds Outlook Express fails to transfer mail (just
stops and/or drops him off line) if and only if he calls during busy
times.
If he calls during non-peak times, he gets his mail. If he calls via other
ISP and comes in via the 'net, even during peak times, he gets his mail.
Others calling during peak times using Pegasus Mail (our recommended
program) get their mail without trouble. We've stopped supporting Outlook
Express because of other problems continually, so this looks like the
problem here, but the user needs, for other reasons, to use OE.
Since it works all times but peak loads, it looks like a PM3 issue. Does
anyone know of a loading problem on the PM3? Is there anything changing
with all 46 lines active that would not be the same with, say, 30 or less?
This customer is important to me and I'd like to keep him. I've suggested
changing to Pegasus but he declines. What am I missing in the PM3 that
could be causing this? Anyone experience anything like this?
Steve.
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