Also we have POP's all over the place and it's not practical to have
both PM3 and USR in all the POP's.
Tim
On Mon, Feb 15, 1999 at 01:34:08PM -0600, Tony Harris wrote:
> You have to look at the USR discussion groups as well.
>
> The quad digital modems are VERY solid.
>
> The hyper DSP and hyperARC stuff has MANY problems - they just released a
> different set of code to help fix stability issues.
>
> The famous phrase that I have seen in MANY places recently really holds
> true - "the grass is always greener on the other side of the fence" - there
> were several USRTC users that are talking switching to PM3's and PM4's
> discussing all of the "great success lucent/livingston" boxes have. All
> boxes have problems - you only see them more when you only use one box.
>
> I now have a USRTC and a PM3 - I have the USRTC for multiple reasons, one
> to compare (it's an older unit with quad modem cards w/ X2/V.90) its quality
> and reliability, but also to support the modems that don't work well with
> the PM3 - whether it be the V.90 issues, or the fact that someone comes
> along with an X2 modem (yes, in my area there are a LOT of KFlex AND X2 - by
> having both supported we are really covering the field - many people here
> don't want to go thru the hassle of upgrading). I have had problems with
> certain modems and disconnects, etc. with my PM3, but I have had a nightmare
> getting my USRTC up and running - aside from being on the phone with Tech
> support for over 2 hrs - it is much more complex.
>
> Plus - instead of one nice neat upgrade (ie: going from OS 3.8 to 3.8.2) -
> you have to download 1 for the NMC, 1 for the netserver, 1 for the modems
> and another for your pri card - now yes, you may only need just the NMC to
> be upgraded, BUT you have to go check the magical compatibility chart to see
> if the new version of software is going to break everything else - at least
> with the PM3 (and PM4) you get one package with everything, and you don't
> have to worry if the code that handles authentication can talk to your
> modems or not.
>
> But, all is well now, and everything is working on my end - but either way,
> I will still have a PM, and a TC in my future - just so I can cover both
> nightmares of modems.
>
> -Tony
> -----Original Message-----
> From: Tim Tsai <tim@futuresouth.com>
> To: PortMaster Users <portmaster-users@livingston.com>
> Date: Monday, February 15, 1999 10:28 AM
> Subject: Re: (PM) looking for opinions - PM3 (fwd)
>
>
> >For me, what I'd really like is better feedback on what Lucent is doing
> >about the modem/line padding issue.
> >
> >The LT Winmodem is getting new releases on a regular basis - too bad the
> >PM3 doesn't enjoy the same support. My question is why isn't the same
> >resources on the LT Winmodem being put into making the PM3 modem code
> >better? The LT Winmodem has turned into one of the best modems out there
> >(especially with the Digital Impair Learning code recently). I can't
> >say the same about PM3 modem code.
> >
> >I will admit that I myself started to look at TC datasheets recently.
> >If 3COM have OSPF support and they didn't have such crappy support policy
> >(and that I don't hate 3COM in general :-), I might be replacing our 10
> >or so PM3's right now. It is still tempting as we are changing our
> >marketing direction and I don't think we can deal with the growth in
> >customer support issues due to modems alone with the PM3. Our experience
> >shows that the TC handle crappy modems/lines much better in general.
> >
> >I am also on the USR list, etc. I do still think that the TC has a lot
> >less modem issues.
> >
> >Lucent, do you know how frustrating it is to be a staunch PM3 support
> >for two years and yet the modem situation still isn't resolved?
> >
> >Tim
> >-
> >To unsubscribe, email 'majordomo@livingston.com' with
> >'unsubscribe portmaster-users' in the body of the message.
> >Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>
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