http://www.saber.net/~ken/software/
...Charlie...
-----Original Message-----
From: owner-portmaster-users@livingston.com
[mailto:owner-portmaster-users@livingston.com]On Behalf Of John G.
Thompson
Sent: Monday, February 08, 1999 7:53 PM
To: Christopher Allen
Cc: Bryan Wann; portmaster-users@livingston.com; cra@nwlink.com
Subject: Re: (PM) Modem data collection utility
At 12:56 AM 02/06/99 +0000, Christopher Allen wrote:
>
>> that sounds a lot more difficult and time consuming than it
>> would be to have the user tell you their ATIx settings from
>> control panel or hyperterminal over the phone.
>
>In the immediate, it is more work. In the long run, when we can see
>useful data about not only customers who are having problems, but about
>a large segment of our customer base, it becomes largely beneficial.
>With the software tool we are using, we can look at average connect rates,
>etc. correlated the way we need them, when we need it.
>
>As an example, after upgrading some of our racks to 3.8.2, I was able to
>use the data to see that over the three day window following the upgrade,
>our average connection speeds [1] to the upgraded modems increased while
>average connection speeds to non-upgraded pools were rather stagnant.
>
>We've been using a package called "AccessRamp" for several months now.
>Currently, AccessRamp dialers are only available for the Win95 platform.
I recently received a flyer for a product called Rescue (www.rescueme.net).
It looks like it might be very useful for ISPs who have customers with
problems.
I do have reservations about it. It seems that with MS IE 4.0 their
service/product can pull all version and configuration information off a
PC! Seems they can't do it with Netscape...hmm.
FYI!
JGT
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John G. Thompson Technical Support STAFF Engineer aka JOAT(MON)
---==####==---Lucent Technologies Remote Access Business Unit---==####==---
4464 Willow Road ftp://ftp.livingston.com/ Tel: (800) 458-9966
Pleasanton, CA 94588 http://www.livingston.com/ Fax: (925) 737-2110
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