Mike
> -----Original Message-----
> From: Susan [mailto:susan@rockbridge.net]
> Sent: Wednesday, February 03, 1999 11:50 PM
> To: Mike Oas; portmaster-users@livingston.com
> Subject: (PM) LT Winmodem update does not always work
>
>
> And where are they getting this magic driver upgrade? I've had my
> customers install the new upgrade from their mfgr and nothing has
> changed for them :-( I only had one successful - and that was for an LT
> Winmodem that came with an IBM.
> I spoke with a user last nite who is running the ltwinmodem with the
> latest driver from CTX website it took her up to version 5.20 but she
> still cant get past the handshake with either us or our competition
> (they're running x2 recently upgraded to v.90 btw - we like it when the
> upgrade cuz we get their fallout customers *G*).
> thx
> Susan
>
>
> Mike Oas wrote:
> >
> > Ed,
> >
> > Thanks for the response. I guess we may have jumped the gun
> a bit but we
> > had some users that called a 1-800 number and magically their
> problems were
> > solved. The problem most users are having is likely related to driver
> > upgrades, which is where we point them first. The latest
> drivers seem to
> > resolve any problems they are having. In fact, one customer
> who is about 15
> > miles out of town, is getting a good 44K+ connection. Prior to
> that, he was
> > only able to achieve 38K+ on a good day (usually drifted below
> 33.6). We
> > just assumed that there was some init string combination that may have
> > worked. We're used to placing a ceiling connection on some
> modems to stop
> > them from negotiating every 60 seconds so we were surprised to
> see such an
> > improvement. Overall, we're quite happy with LT Winmodems
> after they have
> > been upgraded.
> >
> > Cheers,
> >
> > Mike
> >
> > > -----Original Message-----
> > > From: owner-portmaster-users@livingston.com
> > > [mailto:owner-portmaster-users@livingston.com]On Behalf Of Ed Schulz
> > > Sent: Monday, February 01, 1999 9:45 AM
> > > To: portmaster-users
> > > Subject: Re: (PM) LT Winmodem 1-800
> > >
> > >
> > > >From: "Mike Oas" <moas@thot.net>
> > > >Date: Sat, 30 Jan 1999 16:53:56 -0500
> > > >Subject: (PM) LT Winmodem 1-800
> > > >
> > > >I RTFA but couldn't find this info on a previous post...
> what's the 1-800
> > > >number for technical support for LT Winmodems... We had two
> users that
> > > >called this number about 3 weeks ago and they were able to
> connect in no
> > > >time with great connection rate improvements... it'd be nice
> to know what
> > > >voodoo they're passing on :)
> > >
> > > Lucent Microelectronics does not sell modems. We sell the
> chips and code
> > > to the modem vendors and PC OEMs. It is those modem and PC
> vendors who
> > > are responsible for supporting their modems.
> > >
> > > As an occupational hobby I provide some support when people
> post specific
> > > questions in comp.dcom.modems. What specific problems are your users
> > > having?
> > > --
> > > Ed Schulz
> > > edschulz@lucent.com
> > > -
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> > >
> >
> > -
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>
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