Mike Oas wrote:
>
> Ed,
>
> Thanks for the response. I guess we may have jumped the gun a bit but we
> had some users that called a 1-800 number and magically their problems were
> solved. The problem most users are having is likely related to driver
> upgrades, which is where we point them first. The latest drivers seem to
> resolve any problems they are having. In fact, one customer who is about 15
> miles out of town, is getting a good 44K+ connection. Prior to that, he was
> only able to achieve 38K+ on a good day (usually drifted below 33.6). We
> just assumed that there was some init string combination that may have
> worked. We're used to placing a ceiling connection on some modems to stop
> them from negotiating every 60 seconds so we were surprised to see such an
> improvement. Overall, we're quite happy with LT Winmodems after they have
> been upgraded.
>
> Cheers,
>
> Mike
>
> > -----Original Message-----
> > From: owner-portmaster-users@livingston.com
> > [mailto:owner-portmaster-users@livingston.com]On Behalf Of Ed Schulz
> > Sent: Monday, February 01, 1999 9:45 AM
> > To: portmaster-users
> > Subject: Re: (PM) LT Winmodem 1-800
> >
> >
> > >From: "Mike Oas" <moas@thot.net>
> > >Date: Sat, 30 Jan 1999 16:53:56 -0500
> > >Subject: (PM) LT Winmodem 1-800
> > >
> > >I RTFA but couldn't find this info on a previous post... what's the 1-800
> > >number for technical support for LT Winmodems... We had two users that
> > >called this number about 3 weeks ago and they were able to connect in no
> > >time with great connection rate improvements... it'd be nice to know what
> > >voodoo they're passing on :)
> >
> > Lucent Microelectronics does not sell modems. We sell the chips and code
> > to the modem vendors and PC OEMs. It is those modem and PC vendors who
> > are responsible for supporting their modems.
> >
> > As an occupational hobby I provide some support when people post specific
> > questions in comp.dcom.modems. What specific problems are your users
> > having?
> > --
> > Ed Schulz
> > edschulz@lucent.com
> > -
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> > Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>
> >
>
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