(PM) [support@livingston.com: Re: [E108385] Adtran 2nd channel reconnect problem]

Christopher Masto (chris@netmonger.net)
Tue, 28 Jul 1998 15:44:07 -0400

Ladies and Gentlemen, _this_ is the reason Livingston is No Longer My
Favorite Company. I wait a whole damn day for an answer and it's this
kind of shit. Forget the screwed-up quoting. Forget the grammar.
Forget the double spacing. I just wish that the people answering
support mail had a clue. Perhaps I wasn't perfectly clear and didn't
spell out that a customer dialing into us has MLPPP 2-channel ISDN,
makes a phone call on the POTS port of his TA (intentionally dropping
one of the channels), and occasionally it isn't reestablished when
he's done with the POTS call. But these people MAKE THE FRICKIN' BOX.

It's not just this. It's also the time it took half a dozen
back-and-forth e-mails to get across the fact that DOVBS doesn't work
with a PM3 and a USR Courier I-Modem, despite what it says on
Livingston's web site, and when I asked them if they could just _try_
it in their lab, I got back "sorry, we can't do that".

I'm in a really lousy mood now. It's a very expensive product. It's
a very important product. And it's fast becoming a product product
with a hideously out-of-date, buggy, unsupported software base. My
original response to this message was "Are you on crack?! Please
reassign this ticket to someone who can read.". Then I took a short
walk (with all the customers calling to ask why their v.90, DOVBS,
etc. doesn't work, I don't have time for a long walk) and decided not
to send that. I just don't know what to do anymore; I'm sure there
are others out there who are as frustrated with this company as I am.
I hope we don't all have a collective aneurism from it.

Deep breath.

----- Forwarded message from Steve Haug <support@livingston.com> -----

Date: Tue, 28 Jul 1998 11:28:14 -0700
To: Christopher Masto <chris@netmonger.net>
From: Steve Haug <support@livingston.com>
Subject: Re: [E108385] Adtran 2nd channel reconnect problem
Cc: support@livingston.com
In-Reply-To: <19980727142014.A29224@netmonger.net>
Mime-Version: 1.0
Content-Type: text/enriched; charset="us-ascii"

At 02:20 PM 7/27/98 -0400, Christopher Masto wrote:

-Christopher

I need more information could you enter.

command>set console

Command>set debug isdn on

Commnad>set debug 0x51

And dial the line in question.

-Please let me know

>One of our customers has reported that he occasionally encounters a

>problem getting his second B channel reconnected. He uses an Adtran

>ISDN TA (I don't know the exact model), and often makes/receives

>analog calls, dropping the second channel of his ISDN connection.

>Sometimes it doesn't come back.

>

>He has called Adtran and apparently they told him that it's the ISP's

>fault; according to the diagnostic information they asked him to

>connect, we're hanging up on them. They say that it will only try to

>reestablish the connection once, so when this happens he has to

>disconnect to get the second channel back.

>

>Do you have any thoughts on this? They say that the "NORMAL CLEARING"

>lines are an indication of a problem on our end.

>

>We have a PM3 with PRI (AT&T 5ESS) running 3.8b15.

>

>----- Forwarded message from Dennis Baer -----

>

>I have included a log of the failure to connect to the 2nd b channel after

>disconnecting a voice call, just in case you cannot get file attachments.

>The lower numbered lines indicated last operations.

>

> 1: NO_CIRCUIT_AVAIL

> 2: Dialing ... 4

> 3: Disconnect 1 8324500

> 4: NORMAL_CLEARING

> 5: Hang-up 2

> 6: Dialing ... 2

> 7: Disconnect 2 8324500

> 8: NORMAL_CLEARING

> 9: Connected 2 8324500

>10: Dial 2 8324500

>11: NORMAL_CLEARING

>12: Hang-up 2 12125551212

>13: Connected 2 12125551212

>14: NOT end2end ISDN

>15: Dialing ... 2

>16: Disconnect 2 8324500

>17: NORMAL_CLEARING

>18: MULTILINK PPP UP

>19: Connected 2 8324500

>20: Dial 2 8324500

>21: END OF STATUS BUFFER

>

>Thank you.

>

>Dennis Baer

>

>----- End forwarded message -----

>

>--

>Christopher Masto Director of Operations NetMonger Communications

>chris@netmonger.net info@netmonger.net http://www.netmonger.net

>

> The problem (and the genius) regarding Microsoft's products is bloat.

> Microsoft's penchant for producing overweight code is not an accident.

> It's the business model for the company. ...

> While [bloatware has] made Bill Gates the world's richest guy, it's

> made life miserable for people who have to use these computers and

> expect them to run without crashing or dying.

> - JOHN DVORAK, PC Magazine

>

>

Steve Haug,

Technical Support Engineer

Lucent Technologies, Remote Access Business Unit

4464 Willow Road, Pleasanton, CA 94568

support@livingston.com

#925-737-2100

----- End forwarded message -----

-- 
Christopher Masto        Director of Operations      NetMonger Communications
chris@netmonger.net        info@netmonger.net        http://www.netmonger.net


   Microsoft does not innovate. It buys, imitates, or steals. It makes
   things difficult for software developers, and thus eventually for
   users.
   - RICHARD BRANDSHAFT, San Jose Mercury-News
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