So before I can be accused of running on, and jamming up the list or
anything else. And at the risk of incurring the electronic wrath of the
collective consiousness, I've got another problem that's got me stumped. I
suspect it may be a phone line problem, or even a user perception problem.
The story starts like this: So I've got this customer, right?
Ok, enough, it early and my brain is disconnected, so I'll get to the point.
With this customer, he is claiming that his connection through AOL is faster
than through us, anything that he does that would generate a lage amount of
traffic seems to stop up his connection. He can't check his e-mail
without timing out. He doesn't have this problem if he's dialed up through
AOL. Any other traffic seems to react the same way. I have no trouble
pinging him, though, and him pinging me. So the connection is live and
working, just not for anything practical. I'd say that the problem isn't
on our network, because only this one man is having the problem. It's not
his modem, 'cause he's switched from a Supra 56k to a USR v.90 modem, and
experienced the same problem. AOL works great. We had his machine here
in the shop and it looked ok, maybe a little slow, but I'm here at the base
of a t1. He connects at 49333 now, and it's just got poor download speeds.
So short of sending him back his money, and telling him to be happy with
AOL, can you think of anything I've missed, or even a direction to go? TIA
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