|
|On Wed, 22 Jul 1998, Brian Elfert wrote:
|
|> I wouldn't be so upset if they'd install a hold queue instead of calling
|> everyone back. In many cases, I'd be a lot happier if I could wait on
|> hold for 30 minutes instead of a callback.
|
|I wouldn't mind the callback if they would just call back before 5:00
|Eastern time. Each and every time I call I explicitly ask to be called
|back before 5:00 eastern time and every time I end of up getting paged
|with voice mail around 7:30 Eastern time. Of course even if you call right
|back your assigned technician is on the phone with another customer. This
|has lead to phone tag that stretches out over several days.
I take it you missed Dennis Miller's rant about a month ago on HBO regarding
customer service :))
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