> I wouldn't be so upset if they'd install a hold queue instead of calling
> everyone back. In many cases, I'd be a lot happier if I could wait on
> hold for 30 minutes instead of a callback.
I wouldn't mind the callback if they would just call back before 5:00
Eastern time. Each and every time I call I explicitly ask to be called
back before 5:00 eastern time and every time I end of up getting paged
with voice mail around 7:30 Eastern time. Of course even if you call right
back your assigned technician is on the phone with another customer. This
has lead to phone tag that stretches out over several days.
-- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Don Knott, Treasure Coast Internet - http://www.treco.net 759 S Federal Highway - Suite 316 - Stuart, FL 34994-2923 Stuart: 286-6998 Ft. Pierce: 879-6177 Fax: 286-7089 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~- To unsubscribe, email 'majordomo@livingston.com' with 'unsubscribe portmaster-users' in the body of the message. Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>