Free tech support is available from 7:00 AM to 5:00 PM. Didn't the hours
used to be from 6:00 AM to 5:00 or 6:00 PM? Coverage is now available
24x7 for $175 an hour. It peeves me that they will cut off all free
support at 5:20 PM, even if the call started before 5:00 PM. So, if I
call with an emergency at 4:59 PM, they're gonna charge me for it if it
takes more than 20 minutes.
I wouldn't be so upset if they'd install a hold queue instead of calling
everyone back. In many cases, I'd be a lot happier if I could wait on
hold for 30 minutes instead of a callback.
Everyone bitches about support at USR/3Com and others because of the
cost, but at least you get to talk to someone right away.
Brian
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