>I wonder if you are really losing customer due to 'lack of v.90 support'.
>
>In reflection, after educating the customer (takes about 30 seconds), I
>can't recall losing any one of our customers to this issue.
>
>I think you are exacerberating the issue, and the simple fact (that if you
>know Lucingston at all) is that they *will not* release it until it is
>rock solid.
I can confirm losing multiple (as in "more than one") customers over this
very issue. Go back through your call records and see how many of those
customers later quit -- unless you're small enough that you actually
handle both all the tech support calls and processing all the
disconnections.
-- Russ Taylor (rtaylor@cmc.net, http://www.cmc.net/~rtaylor/) Chambers Multimedia Connection Help Desk "Hey, it don't split up even any more" -- Bill- To unsubscribe, email 'majordomo@livingston.com' with 'unsubscribe portmaster-users' in the body of the message. Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>