>
> Tim,
> Sherwood correctly gave you alot of things to look at. They all
> had one thing in common... Look at her machine and her modem. Instead
> of doing that, you seem to be trying to fix the problem from the telco
> side of things (I guess thats natural considering who you are...). But
> the problem may be at her end. Where we are at, we ask the customer to
> bring the computer and modem in where we can test it on known good lines.
> If the problem still exists, it is with the customer's hardware/software
> and we go from there. If the problem disappears, we look at the phone
> lines starting at her end of the connection (her locations, internal
> wiring - other devices on the line, and work out to the box etc.)
8) Thanks Stephen...
well, like you said the telco lines look fine...
Tim, I would do as Stephen suggested and see what is running on her
computer.
If she's running a slow computer and active desktop well that's a bad
combo ... also see if the port speeds set for win matches... 57600 would
be a minimum...
-- Aloha from Paradise,Sherwood
- To unsubscribe, email 'majordomo@livingston.com' with 'unsubscribe portmaster-users' in the body of the message. Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>