Re: (PM) PM3 "S32 Stopped too long-flushing packet queue"

Stephen Zedalis (tintype@exis.net)
Wed, 27 May 1998 13:48:26 -0400 (EDT)

Tim,
Sherwood correctly gave you alot of things to look at. They all
had one thing in common... Look at her machine and her modem. Instead
of doing that, you seem to be trying to fix the problem from the telco
side of things (I guess thats natural considering who you are...). But
the problem may be at her end. Where we are at, we ask the customer to
bring the computer and modem in where we can test it on known good lines.
If the problem still exists, it is with the customer's hardware/software
and we go from there. If the problem disappears, we look at the phone
lines starting at her end of the connection (her locations, internal
wiring - other devices on the line, and work out to the box etc.)

Take Care

Stephen Zedalis
System Administrator - Exis Net, Inc.

On Wed, 27 May 1998, Tim Hodges, Triangle Telephone Cooperative Assoc. wrote:

>
>She is using a Rockwell chipset internal modem. Here is a bunch of her sh
>sess data that
>I have had a cron job gather.
> R N
>pm1:S33 pm1-161 Modem LAPM v42bis 26400 26400 M16 0 0
>pm1:S33 pm1-161 Modem LAPM v42bis 26400 26400 M16 2 6
>pm1:S33 pm1-161 Modem LAPM v42bis 26400 26400 M16 4 10
>pm1:S38 pm1-172 Modem LAPM v42bis 26400 26400 M19 3 6
>pm1:S38 pm1-172 Modem LAPM v42bis 26400 26400 M19 4 6
>pm1:S33 pm1-151 Modem LAPM v42bis 26400 26400 M13 0 0
>pm1:S27 pm1-158 Modem LAPM v42bis 26400 26400 M20 0 0
>pm1:S24 pm1-150 Modem LAPM v42bis 26400 26400 M2 0 0
>pm1:S32 pm1-159 Modem LAPM v42bis 24000 26400 M20 0 1
>pm1:S29 pm1-165 Modem LAPM v42bis 26400 26400 M8 0 0
>pm1:S24 pm1-184 Modem LAPM v42bis 26400 26400 M4 0 0
>
>
>She is about 45000 feet from the telephone office. Her phone line is fed
>using a device called a
>REG (range extender with gain). As an experiment, I had the phone guy take
>the REG out of
>her circuit yesterday to see if possibly it would help things. I think that
>is when the
>entries from above with the high R/N's are from. It didn't help so I had
>him put the REG
>back in the circuit.
>
>Nothing else running in the background on her end..

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