Rich Gibbons
EmpireNet Inc.
On Fri, 27 Feb 1998, Drew C Morone wrote:
> >
> > On a simmilar note, how long should I wait for a response after mailing a
> > major (IMHO) routing problem with the PM to the support@livingston.com
> > (not counting the automatic one).
> >
>
> If Livingston had a decent tech support dept., it would take less than a
> day. I've waited dayzzzz for e-mail reply, except for one occasion. I was
> snippy because a reply from them completely ignored the contents of my
> message. They were eager to write back in defense. When I once again
> contended that they continued to ignore the original issue, I never heard
> from them again.
> I still have not gotten any resolution.
> The first line of tech support is pretty much clueless. I have been put on
> hold numerous times so that the "specialist" could get an answer from
> somebody else. I really don't mind that, actually, if the information is
> good, which so far, it hasn't been.
>
> Drew
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