Re: (PM) ISDN troubleshooting

Drew C Morone (drew@j51.com)
Fri, 27 Feb 1998 13:47:09 -0500 (EST)

>
> On a simmilar note, how long should I wait for a response after mailing a
> major (IMHO) routing problem with the PM to the support@livingston.com
> (not counting the automatic one).
>

If Livingston had a decent tech support dept., it would take less than a
day. I've waited dayzzzz for e-mail reply, except for one occasion. I was
snippy because a reply from them completely ignored the contents of my
message. They were eager to write back in defense. When I once again
contended that they continued to ignore the original issue, I never heard
from them again.
I still have not gotten any resolution.
The first line of tech support is pretty much clueless. I have been put on
hold numerous times so that the "specialist" could get an answer from
somebody else. I really don't mind that, actually, if the information is
good, which so far, it hasn't been.

Drew
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-users' in the body of the message.
Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>