Wallace Walcher
Harvest Communications, Inc.
www.enid.com
D. Germain wrote:
> I must say something on this,
>
> Well we have a TCH and some PM3 - another one is coming by the end of the
> week - and I would like to mention that:
>
> 1 The TCH is a good box but not so easy to manage than the PM3
>
> 2 The TCH is more expensive to keep running than the PM3. You must buy
> service contract to get help after 3 months and also to get the upgraded
> code. Not to mention that the price of these contracts are very high!!!
>
> 3 Techsupport is so bad that even representatives from USR/3Com have
> difficulties getting them at the phone. Now think about the cost of the
> service contract and what you'll do while you'll hear some classical music
> on the phone waiting for one of their tech.
>
> 4 Their preferate song is "It is a telco issue" writen from someone inside. ;)
>
> On the other end,
>
> 1 Our first server from Livingston was a PM2ER and we sold it lately not
> because we were unsatisfied with it, but because we were upgrading all of
> our lines to digital one. The PM2ER was online since febuary 96 and never
> had any problem with it. I also gave the company who buy it from us a 6
> months warranty because I'sure of the reliability of the product.
>
> 2 The Livingston site is very handful to get started with their products
>
> 3 The PM3 is at my taste, a very well designed box compare to the TCH - TCH
> is a lot of heat and a lot of noise (with the fan tray).
>
> 4 The upgraded code is free at Livingston
>
> 5 I've only had to use tech support 1 time at Livingston and was answered
> correctly by the ingeneer over the phone. He did take the time to connect
> to my box and see for himself.
>
> Finally, with all the trouble I had with the TCH, and frankly and dont see
> myself as a super pro nor do I see myself as a "deux de pique" (sorry for
> the french but I'm sure everyone can extrapolate) and would say that I
> surprised myself having the tought of having the TCH going through the
> window and have it finished by a webmaster and a hammer!
>
> AAAAAAAAHHHH!!!! I feel great now!
>
> Sorry folks but I had to place it on this list (for the rare time I write
> to it) and anyone planning to buy these kind of box, should think seriously
> before buying USR/3COM!
>
> It is only my opinion but I'm sharing it! :)
>
> Have a nice day ALL!
>
> DG
>
> At 19:35 13-02-98 -0500, Garry Shtern wrote:
> >At 06:25 PM 2/13/98 -0600, Richard Stuplich wrote:
> >>For the current price for a PM3 we are lucky they are made out of metal and
> >>have rack mounts! The units kick ass and are the best value around.
> >>
> >>We have a TCH and it sucks so bad I want to smash it with a hammer. It
> >>reboots all the time and to pay to get help for a unit we spent $28,000 for
> >>48 ports for (We got one of the first to do x2) is sick. Does 3com think
> >>we are just calling for fun and do not have a TCH when they ask for serial
> >>numbers and contract codes. What a f'd up setup. Do not patronize 3com by
> >>buying x2 hardware, ask about support... Think... Buy Lucent.
> >
> >Oh chill, why don't you... We have TC hubs and we are incredibly happy with
> >them as well as thousands of other companies. Phone support is bad, but
> >you got to be a complete moron to rely on them for help, that is why there
> >are mailing lists. And if there is a hardware problem, just call tech.
> >support and ask them to send you a new part. Doesn't take a lot of brains
> >to do that.
> >
> >Maybe the problems you are having with TCs are related to the fact taht you
> >probably do not know what the hell you are doing. Well in that case, it is
> >not 3com's problem, but your own.
> >
> >
> >Garry Shtern shterng@akula.com
> >Chief Network Administrator http://www.akula.com
> >Akula Communications Corp. tel. (212) 292-8892
> >
> >-
> >To unsubscribe, email 'majordomo@livingston.com' with
> >'unsubscribe portmaster-users' in the body of the message.
> >
>
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