Re: (PM) Re: [jack.rickard@boardwatch.com]

Jack Rickard (jack.rickard@boardwatch.com)
Sun, 22 Feb 1998 13:11:53 -0700

So you deal with reports of difficulties from customers as they come in,
and there is no visibility between V.34 calls?

S202=32 is news to me. This is supposed to be obvious to end users?

Jack

----------
> From: Dick St.Peters <stpeters@NetHeaven.com>
> To: Jack Rickard <jack.rickard@boardwatch.com>
> Cc: Robert Boyle <robert@garden.net>; portmaster-users@livingston.com
> Subject: Re: (PM) Re: [jack.rickard@boardwatch.com]
> Date: Sunday, February 22, 1998 11:58 AM
>
> Jack Rickard writes:
> > So how do you count calls made from a K56flex modem, to a K56flex port,
> > that result in a NON-PCM session - a V.34 session. In other words, how
to
> > you differentiate between V.34 sessions from V.34 modems, and V.34
sessions
> > from K56 modems that failed to establish a PCM session?
>
> We don't. We make PCM sessions work instead. We have found every
> case where flex PCM could not be made to work to be due to phone
> issues - with the obvious exception of cases still in progress that
> always exist with new users and new modems coming.
>
> Making flex PCM work is usually pretty simple. Most Rockwell modems
> need an "S202=32" in their init strings to talk to the Lucent flex
> modems in PM3s. We've had case after case of users who couldn't
> connect PCM until tech support (ours, Zoom's, Motorola's, whoever's)
> told the user this. For example,
>
> Complaint to support:
> Date: Thu, 05 Feb 1998 00:45:31 -0500
>
> I was wondering why my connection to your service is so poor. The
best
> I can connect to your 223-0300 56flex line is 31200.
>
> Response from support:
> Date: Thu, 5 Feb 1998 02:51:02 -0500
>
> and you'll have a place "Extra settings" to put in a modem init
> string. Try this one:
> &F&K3S202=32W2
>
> (We also asked him to try some of our other numbers.)
>
> Response back from user:
> Date: Thu, 5 Feb 1998 16:48:38 -0500
>
> This truly is black magic. It seems to have solved my problem.
>
> 223-0300 48,48,50k
> 245-0300 48,50,48k
> 743-2620 46,46,48k
> 583-8150 50,52,50,52k tested extra, couldn't beleive the rate, I'm
almost tempted to keep using this one....
> 242-0300 48,52,50k
>
> That's just one example - an unusually well-documented one, but this
> happens time after time. Long time ago we used to have to do a lot of
> this kind of diddling for V.34 too - and for V.FAST before it.
>
> When a single vendor controls both ends and sets the defaults the
> same, you don't have implementation issues of this kind. You also
> don't have them once an interoperating critical mass has evolved for a
> standard.
>
> --
> Dick St.Peters, stpeters@NetHeaven.com
> Gatekeeper, NetHeaven, Saratoga Springs, NY, 1-800-910-6671 (voice)
> Saratoga/Albany/Amsterdam/BlueMountain/Cobleskill/Greenwich/
> GlensFalls/LakePlacid/NorthCreek/Plattsburgh/...
> First Internet service based in the 518 area code
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