Re: (PM) pm3 digital modem compatibility

Miquel van Smoorenburg (list-portmaster-users@news.cistron.nl)
12 Jan 1998 15:19:55 +0100

In article <Pine.BSI.3.96.980111193037.25515F-100000@legend.sat.txdirect.net>,
Chad Scott <chad@txdirect.net> wrote:
>On Sun, 11 Jan 1998, Barry wrote:
>
>> If there is one thing I hate more than anything its when someone in the
>> tech support dept. calls me up and says "X customer can't get a good
>> connection to us!
>
>Make sure you are running the latest release of ComOS on your new boxes.
>There have been several modem issues in the past that have been corrected
>in later releases of the software.

If you live in the U.S., yes. In Europe it's different.

10-20% (yes!) of our customers have a lot of trouble connecting to
our new PM3's. Some common modem brands won't connect at all.

Livingston says they're working on it, but the last ComOS upgrade was
months ago, and we are losing customers over it.

Hmm I didn't mean to be so harsh, the PM3 is a fine product. I just wish
Lucent would get their act together and release new modem code for the
European market, not now, but yesterday.

Mike.

-- 
 Miquel van Smoorenburg |  The dyslexic, agnostic, insomniac lay in his bed
    miquels@cistron.nl  |  awake all night wondering if there is a doG

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