Regards,
Walter
-----Original Message-----
From: Jake Messinger [SMTP:jake@ams.com]
Sent: Monday, July 14, 1997 2:08 PM
To: Stephen R. van den Berg
Cc: John G. Thompson; portmaster-users@livingston.com
Subject: Re: E-mail support (Re: OSPF checksum error on
Cisco)
On Mon, 14 Jul 1997, Stephen R. van den Berg wrote:
> Correct me if I'm wrong here, but:
> - I presume handling a support case through E-mail is more
efficient than
> handling one through the phone (on average a person can
handle more cases
> through E-mail than by doing phone support).
wrong
> - This should drive down the cost of support.
> - Then why isn't Livingston stimulating users to use E-mail
support by
> putting more people on E-mail support?
a 2 way conversation is MUCH MORE efficient and productive than
email tag.
> --
> Sincerely,
srb@cuci.nl
> Stephen R. van den Berg (AKA BuGless).
>
> Some people live life in the fast lane. You're in oncoming
traffic.
>
~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,
-*~
Jake Messinger 713-772-6690
jake@ams.com
Advanced Medical Systems, Inc.
jake@uh.edu
8300 Bissonnet #400
Houston, Texas 77074 http://www.ams.com/~jake
~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,
-*~