> can you ping them? What are they using? What ComOS do you have? What
> product are you using PM2 or PM3 or other?
That's what I've got to find out. I've got a few users with
instructions to call me immediately the next time it happens, and then
I'll find out. This has happened periodically with ComOS 3.3.1, 3.3.3,
and now 3.5 (all our PMs are 3.5 now). There was an apparent increase in
complaints with the 3.5 upgrade, but I can't be certain that actually
means anything. I haven't heard anyone complain of this on a PM3 yet,
and so far all the complaints have been about PM2e-30s.
> Yes, people have had different problems... mines is a user's Supra getting
> disconnected to a PM3 with ComOS 3.5.1b8... can't follow up on this yet,
> until I contact the user and have him bring in the modem...
I've found that Supras are excellent modems... at least the Supra
Faxmodem is. I think two of the users that are having problems are
using Maxtechs. I've tried about everything I can think of... most
recently I had the user try an init string that would turn off retraining
and auto fallback/forward with the idea in mind that the modems were
attempting to retrain and failing forever.
Nick
--- Nick Johnson, writer of code, fixer of modems Gulf Coast Internet Systems Engineering Team Check the web: http://www.gulf.net/support/network_status/