Awwww... Everyone needs a pat on the back now and again. When I fix a
global problem, the one person that say thanks means a lot. Even if that
is the only person that says "Thanks." my day is made.
>BTW, How many of those engineers are of US origin ?
No offense to any one, but there have been quite a few ISP employees that
obviously have English as a second language.
Now if they have a problem with a user on our system, why don't they mail
the details and not call. This is normal practice. A call just means that
you are going to ask for logs, so we can find the little (wannabe) hacker.
FWIW, I have trained with someone that could barely speak English, not sure
why I was chosen (patience?), but constant repetition of "Can you say that
again?" does not make for a short call. E-mail is efficient for this,
regardless of how well one speaks.
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Jeff Mountin - System/Network Administrator
jeff@mixcom.net
MIX Communications
Serving the Internet since 1990