Damien: What promised features have been waiting for? I'd like to follow
up and give you better status on them.
>Couple this with an increasing difficulty in obtaining technical support,
We've been getting consistent feedback that our significant efforts in
staffing and training tech support has created much improved service. In the
spirit of continual improvement, I'm interested in any recent negative
experiences that you had with tech support so we can try to address.
>a rumor that Livingston is selling out to a venture capital firm very soon,
With 10 years in business, Livingston has never been VC backed. We are also
sound financially, and since VCs generally get involved with cash-strapped
startups, this rumor doesn't make sense. Let's squash it here.
>and I just can't help but to have a queasy feeling in the pit of my stomach.
>
>In another year from now, I can't help but wonder if Livingston will either
>be a public company or merged with someone bigger.
>
>Obviously this is all just my personal feeling, and not really indicative of
>anything. However, as customers of Cisco and Ascend have made clear, what's
>good for those companies isn't necessarily good for their customers, especially
>the small ones.
Yes our business has grown but our customer focus remains as much in tact as
ever. We are 100% dedicated to helping ISPs succeed (ISPs both small and
big) and are totally committed to continuing to provide you with the very
best, cost-effective, technologically advanced networking products.
>
>Time will tell I guess.
Yes it will, and I believe you will become even happier with Livingston as
our upcoming products and enhancements make it to market. I think you will
be very pleased with what you see.
Regards, Dan
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Dan Geiger
Product Marketing
Livingston Enterprises
dang@livingston.com
510-737-2155
www.livingston.com