Obviously we don't support it.
But aside from that, *most* of the time it is possible to narrow a problem
down to the point that you can finger the PM or RADIUS as the location.
And their RADIUS is similar enough to ours that we can usually tell you
where to look, or what to ask Merit about.
Of course, there are the times when things are just weird enough that you
can't really tell, in that case the customer ends up working middleman,
at least until the problem is narrowed down to one side or the other.
And Merit knows enough about the PM that they know when to tell a user
to talk to us.
We don't view it as competition, we have different implimentations of
features and differing views on what to do and how to do it. For some
ours is a better choice, for others it is Merit.
-MZ
-- Although I work for Livingston Enterprises Technical Support, I alone am responsible for everything contained herein. So don't waste my managers' time bitching to them if you don't like something I've said. Flame me. Phone: 800-458-9966 support@livingston.com <http://www.livingston.com/> FAX: 510-426-8951 6920 Koll Center Parkway #220, Pleasanton, CA 94566