> On Sun, 5 Nov 1995, Jonah Barron Yokubaitis wrote:
>
> > I have seen megazone's technical posts (and i am sure he sends out 10X
> > that in private e-mail) and they are *excellent* what i am referring to
> > is customer service.
> >
> > you *DO NOT* flame a customer, and you do not sit on a pedestal and talk
> > downn to your customers. It is that simple.
> >
> > Customer service is a delicate balance, and i feel that livingston needs
> > to sit megazone down and explain that to him. It is *not* that difficult.
> >
> > If one of my helpdesk guys was acting like this i know i would sit them
> > down and EXPLAIN to them WHAT they were doing wrong and WHAT they need to
> > do to correct it. This is for LIVINGSTON'S benefit.
>
> Perhaps what the problem here is that you don't understand the
> environment he is responding in. He is NOT speaking for Livingston. He is
> on his OWN time. If he responded that way to mail to support@livingston,
> then yes, I can see how that would be a company problem. But when he is
> doing something on his own, I don't think that should reflect on the
> company.
Perhaps that you don't understand that brian is posting from
a livingston.com account. This reflects on livingston. Livingston is not
an ISP that any Average Joe can get an account on. If he wants to post
his own comments use something other than a livingston account.
Jonah
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