We have not had the "ethernet lockup" problem happening under 3.1.4, but
we have had multiple boxes completely die under 3.1.4 (heart-beat light
doesn't even blink). Requires a power reset to come back. I have also
reported 3 or 4 other problems which have gone unaddressed for over 2-3
weeks, like the netmask table becoming corrupted. I even showed them an example
and it didn't seem to be good enough. The other problem I have mailed about
was the box becoming corrupted and requiring a complete format to work again,
this has happened many times. We have heard nothing concerning this either.
> We have placed a call with the tech support but as usual over 30 hours
> later and I'm still "in the que". We have also sent email but haven't heard
> a word from anyone yet. We have tried to get someone on the phone when this
> was happening but to no avail. I understand the staffing problems you are
> having there and we are also very short handed here but we have never made a
> customer wait this long for a tech to get on the phone. I feel like I'm dealing
> with Cisco here.
This is the same sort of response I received from Livingston. We have been
Livingston customers since late 1993 and when I called to report an urgent
problem and stressed my urgency and need to speak to somebody immediately
I was not given any assistance and it took atleast 2 days to get a response.
I can understand if it's highly busy not being able to take an emergency
immediately, but it seems that something of that sort of priority would get
a call back atleast in a couple of hours.
Sending e-mail was also close to as useless, it took close to a week to
get a response to any trouble reports we have sent, one answer we received
was nonsense. One from Megazone atleast made sense, but we have not heard
an update in over a week and a half concerning progress. This is not my
experience with Cisco. Cisco will always call back within a hour and is
always highly responsive at correcting any problems we have.
Best Regards,
-Pete Davis
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Peter Davis - Sr. Systems & Network Engineer <pete@tiac.net>
The Internet Access Company PO Box 1098 Bedford MA 617-276-7200
Mail info@tiac.net for a list of access-points!
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