Re: Livingston Support and Service Haaaaa (fwd)

Leo Savage (leo@esva.net)
Sat, 7 Oct 1995 10:43:47 -0400 (EDT)

Nobody, but nobody, has tech support so good that they won't occasionally
piss off a customer. If nothing else, you occasionally get the totally
off-the-wall problem that just doesn't make any sense. (I remember one
tech support call I got about a program of ours printing an error message
that it did not contain -- that text string simply did not exist in the
program!)

But I was recently impressed by my latest experience with Livingston. One
evening as the lines started getting busy I noticed that everyone was
skipping over port S8. On checking the logs I found that nobody had EVER
connected with port S8. Failing to find the problem myself, I busied out
the line and sent an email message about it to Livingston, then went to
dinner. Later that night I checked the system before calling it a night
and was (pleasantly) susprised to see a message about it from Livingston,
asking for some diagnostic output. The time stamp was something after 9
PM their time. I ran what they wanted, emailed them the results, and went
to bed.

Next morning there's email on my machine telling me how to fix the
problem. This time the timestamp was somewhat after midnight!

I have no complaints.

--
    ("`-/")_.-'"``-._             Leo Savage
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