Re: Livingston Support and Service Haaaaa (fwd):I had Same Experience!
rick osteen (rosteen@itsnet.com)
Sat, 07 Oct 1995 09:21:42 -0700
>Nobody, but nobody, has tech support so good that they won't occasionally
>piss off a customer. If nothing else, you occasionally get the totally
>off-the-wall problem that just doesn't make any sense. (I remember one
>tech support call I got about a program of ours printing an error message
>that it did not contain -- that text string simply did not exist in the
>program!)
>
>But I was recently impressed by my latest experience with Livingston. One
>evening as the lines started getting busy I noticed that everyone was
>skipping over port S8. On checking the logs I found that nobody had EVER
>connected with port S8. Failing to find the problem myself, I busied out
>the line and sent an email message about it to Livingston, then went to
>dinner. Later that night I checked the system before calling it a night
>and was (pleasantly) susprised to see a message about it from Livingston,
>asking for some diagnostic output. The time stamp was something after 9
>PM their time. I ran what they wanted, emailed them the results, and went
>to bed.
>
>Next morning there's email on my machine telling me how to fix the
>problem. This time the timestamp was somewhat after midnight!
>
>I have no complaints.
>
>
My same experience was on a WEEKEND!
I too have no complaints!
Rick Osteen aka Mud for downed equipment
Owner - Laser Service & Internet Access
1852 W. Paisano
El Paso, Tx. 79922
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