> Once upon a time Robert Boyle shaped the electrons to say...
> >with. Yelling at a receptionist won't ever get you very far, with any
> >company! I know that if one of my clients takes out their frustrations on
I did not yell this morning when I called. I explained that I needed tech
support. Heck I have enough problems with US West that if I wnated to
yell, they would be the first
>
> That's a 'secret' that so many people don't seem to get. Don't anger the
> person who controls when your call gets through. ;-)
>
> Many people have probably talked with Jennifer when they call in - she is
> working hard to learn and I fully expect her to be at the engineering level
> within a year. That's one of the great things about the environment here,
> if you want to learn everyone is willing to help you.
>
> >this thread today. I understand what it is like to be understaffed and want
> >to hire more people, but I am unable to find anyone that knows everything I
> >need for them to know to support my customers properly. So, in the end I do
>
> It is frustrating. It is really a 'simple' solution, but not in execution.
>
> >people in secret... :) Lookout when these individuals graduate from
> >"Livingston Tech," because then Livingston will be unstoppable!
>
> One word:
>
> Cloning.
>
> ;-)
>
> -MZ
> --
> Livingston Enterprises Technical Support
> Phone: 800-458-9966 FAX: 510-426-8951
> support@livingston.com <http://www.livingston.com/>
> 6920 Koll Center Parkway #220, Pleasanton, CA 94566
>
Christian
Yes, I know. If I only had 26 hours in a day... ;-0