That's a 'secret' that so many people don't seem to get. Don't anger the
person who controls when your call gets through. ;-)
Many people have probably talked with Jennifer when they call in - she is
working hard to learn and I fully expect her to be at the engineering level
within a year. That's one of the great things about the environment here,
if you want to learn everyone is willing to help you.
>this thread today. I understand what it is like to be understaffed and want
>to hire more people, but I am unable to find anyone that knows everything I
>need for them to know to support my customers properly. So, in the end I do
It is frustrating. It is really a 'simple' solution, but not in execution.
>people in secret... :) Lookout when these individuals graduate from
>"Livingston Tech," because then Livingston will be unstoppable!
One word:
Cloning.
;-)
-MZ
-- Livingston Enterprises Technical Support Phone: 800-458-9966 FAX: 510-426-8951 support@livingston.com <http://www.livingston.com/> 6920 Koll Center Parkway #220, Pleasanton, CA 94566