>
> Following the thread along, I want to put my 2 cents in....
>
> October 1st, I have a problem with ports s20-s29 picking up when
> the modem answers.
>
> October 2nd, Board arrives, I install, doesn't work. I call tech
> support, I get ANOTHER friendly female who pulls up my history and
>
> October 3rd, OS is updated, ports are still not working. Call
> tech support and I get the first lovely female that overnighted
>
> October 4th, Loaner is shipped. I call to confirm it.
>
> October 5th, Loaner arrives, I configure it and call back to tech
> support to compliment on the quick service I have recieved from
So, I am supposed to wait 5 days to get my problem solved and fix, I
think not. I have remote pops set up that all they have in them is one
Portmaster, a csu/dsu and modems. I can busy out a modem, CSU's hardly
ever fail, never had one yet and we even are using one that is over 10
years old.
> Bottom line, sometimes you can be helped quickly and sometimes you
> have to wait. I have customers that have problems with their PPP
Yes, but being one customer with over 100 customers wanting service, I go
down and I get 100 calls and livingston gets one call from me, while I
anser 100 calls
But it did end well in the end. I got a call from Tech Support, we fixed
the problem, they did an upgrade to 3.1.4, as solaris 2.4 is not
supported yet, well, sun needs to fix the problem.
They said they are working on geting more tech support.
Christian
Yes, I know. If I only had 26 hours in a day... ;-0