In reference to the other complaints, I often find that the service you get is what you expect ie. if you expect poor service it seems poor no matter the actual quality.
>
> Following the thread along, I want to put my 2 cents in....
>
>October 1st, I have a problem with ports s20-s29 picking up when
>the modem answers.
>
>I make a tech support call, get a very friendly female who is trying
>her best to help me out, creates a ticket, overnights me a new
>10 port board to try.
>
>October 2nd, Board arrives, I install, doesn't work. I call tech
>support, I get ANOTHER friendly female who pulls up my history and
>goes over the problem. Recommends upgrading to the new OS first.
>Says it may or may not work, but I should upgrade anyways to fix
>bugs that are present in the current version I am running.
>
>October 3rd, OS is updated, ports are still not working. Call
>tech support and I get the first lovely female that overnighted
>me the 10 port board. Pulls up my history and says, I'll talk to
>an engineer ( Hardware ) to see if he has a solution, but I am going
>to overnight you a loaner ( PM2e ) that you can use while you send
>yours in.
>
>October 4th, Loaner is shipped. I call to confirm it.
>
>October 5th, Loaner arrives, I configure it and call back to tech
>support to compliment on the quick service I have recieved from
>them so far. Loaner works great.
>-------------------------------------------------------------------
>
> Bottom line, sometimes you can be helped quickly and sometimes you
>have to wait. I have customers that have problems with their PPP
>connections and sometimes it takes time for me to either get back
>to them, or solve the problem. The above example has taken place this
>week and I am so pleased with Livingston and their support for me, we are
>ordering 3 more PM2e's to replace 3 DEC's that we have and are older then the
>hills.
>
> Carl, Brian, Jen, thanks for your support and extra energy you put
>forward to help out in a maillist and on the phone.
>
>Chris
>--------------------------------------------------------------------
>Chris Michaels
>NetLink Systems LLC.
>Kalamazoo Michigan
>Voice: 616-345-LINK
>EMail: chris@net-link.net
>
>
>
>