Re: (PM) lucent really starting to piss me off

John Gonzalez/netMDC admin (ekool@ns1.netmdc.com)
Wed, 24 Feb 1999 19:56:11 -0700 (MST)

On Wed, 24 Feb 1999, Jay Teutenberg wrote:
-| Solunet tech support today confirmed that there is a new
-| batch of modem cards that require 3.8.2 to work.

Well, i'll tell you my story. I got in a FRESH pm3, and started hooking it
up. One of the 10 port modem cards was NOT working. I called up tech
support, and they advised me to upgrade to 3.8.2 and that it would fix the
problem... I say, yeah, right, i need a ticket number anyway. So the guy
assigned me the ticket number. It came with 3.8 from the factory, and i
put 3.8.2 on it and it fixed the problem. I called back, closed the
ticket. So, they are NOT lying to you. I didnt believe them at first
either, but it is true.

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