Last I heard (it may be different now), the phone ticket system and
the e-mail ticket systems are completely separate and never the two
meet. My procedure when I have a non-urgent ticket to file:
Open a ticket to support@livingston
either:
+ Get a response in the next day or two
- Call three weeks later and open a telephone ticket.
> Shit flows downhill
> and generally the higher you start the more that flows down. Perhaps
> rather than starting at the very top you could start with the head of the
> section you have a complaint with?
They're on this list. :-|
There's a beta out that we're testing which is 95% done (our
opinion), but they haven't done work on it since late last year...
> Sherwood
-- Jeffrey Haas -+- jmh@msen.com -+- http://www.msen.com/~jmh /\/\sen, Inc. "Michigan's Best Run Internet Service Provider." - To unsubscribe, email 'majordomo@livingston.com' with 'unsubscribe portmaster-users' in the body of the message. Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>