Larry L
ts@utec.net
-----Original Message-----
From: Willy <willy@vbc.net>
To: Gregory A. Carter <omni@dynmc.net>; portmaster-users@livingston.com
<portmaster-users@livingston.com>
Date: Thursday, February 18, 1999 4:57 AM
Subject: Re: (PM) Outlook Express
>>On Tue, 16 Feb 1999, Craig Baird wrote:
>>
>>(re) Obviously, that doesn't explain why it only happens to your
>user during
>>(re) peak times. I don't use OE, so I'm not very familiar with all
>its
>>(re) settings. Is there some sort of timeout setting in OE--maybe
>during
>>(re) peak times your mail server is not responding quickly enough,
>so OE is
>>(re) giving up???? Just a guess from an OE outsider... Have you
>checked
>>(re) your mail logs to see if he is reaching the mail server at all
>during
>>(re) those times?
>>
>>We've also had some problems with Outlook Express, same situation.
>I've
>>found that there is a setting in Outlook Express which will allow it
>to
>>either try and dial it's own DUN connection, use a LAN, or use
>Internet
>>Explorer or third party dialer. In almost every case when I have
>>instructed the customer to change to "Use Internet Explorer or third
>party
>>dialer" it has solved the problem and have never had them call back
>since.
>>I'm guessing it was/is a Winblows bug causing it.
>
>
>We have also had problems with Outlook Express. It is more of a
>sporadic problem with no real solution.
>
>Sometimes when one of our LAN users begin using OE they find that they
>keep getting the same incoming message repeated over and over again.
>This problem is compounded by the fact that other susequent incoming
>messages begin to do the same thing. It doesn't matter that the
>messages are deleted time and time again because they just reappear
>the next time incoming messages are retrieved.
>
>Nothing can really be done except increase the time between reading
>incoming messages, which poses a problem since the user does receive
>urgent e-mails from time to time.
>
>We checked her mail server, OE setup and compared it to what the whole
>office should have. There is nothing wrong with any of these and none
>of our LAN users experience the problem.
>
>Any ideas on how to stop the onslaught of repeat messages?
>
>-----
>Willy Calderon VBCnet GB Ltd http://www.vbc.net
>tel +44 117 929 1316 fax+44 117 927
>2015
>
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