On Tue, 16 Feb 1999, Craig Baird wrote:
(re) Obviously, that doesn't explain why it only happens to your user during
(re) peak times. I don't use OE, so I'm not very familiar with all its
(re) settings. Is there some sort of timeout setting in OE--maybe during
(re) peak times your mail server is not responding quickly enough, so OE is
(re) giving up???? Just a guess from an OE outsider... Have you checked
(re) your mail logs to see if he is reaching the mail server at all during
(re) those times?
We've also had some problems with Outlook Express, same situation. I've
found that there is a setting in Outlook Express which will allow it to
either try and dial it's own DUN connection, use a LAN, or use Internet
Explorer or third party dialer. In almost every case when I have
instructed the customer to change to "Use Internet Explorer or third party
dialer" it has solved the problem and have never had them call back since.
I'm guessing it was/is a Winblows bug causing it.
Greg
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