*> Has anyone seen problems where users were happily dialling in,
*> connecting, and leaving footprints all over the Internet, but then
*couldn't
*> even access their homepage?
*> Here's what's going on:
*> User dials in, gets connected. Their browser gets launched, tries to go
*> to their homepage. Browser comes back with a message that it couldn't
*> connect to the site. I dialled in using thier account, got the homepage
*no
*> problem. They claim to have touched none of the settings, and that it
*just
*> suddenly stopped working. The Portmaster in question was up and running
*> 3.8.2 for 35 days before a rash of these calls came in. I rebooted it,
*with
*> no change. show line0|1 shows absolutely clean lines. Routing tables look
*> the same, too. On the user's PeeCee, winipcfg shows that they are getting
*> all the info that they need to connect. I've looked at everything that I
*> can think of, and have been unable to even reproduce the problem.
*> The one other thing that I've noticed with the box is that even after
*> rebooting, I can't get into it anymore with PMVision. The username and
*> password are correct, I've reset all connections at and around port 1643,
*> but when I try connecting, the process freezes. I can connect to our
*other
*> PM3 without a problem.
*> I'm out of ideas. Anyone want to take a stab at it before I talk to
*> Lucent tech support?
*> Thanks for your time,
In addition to the suggestion to reload ComOS (thanks
jlixfeld@idirect.com), jwblist@olympus.net wanted to know if I had set max
pmconsole without doing a proper save. Unfortunately, the last time I had
changed that was back in October or November, with multiple 'save all's in
between. tull@mail.camalott.com's suggestion to make sure that they didn't
have the machine name the same in their Network settings also didn't pan
out, as I got my first verifiable Mac call about the same problem. That
particular user was able to send and recieve IMAP email (using Mulberry - I
highly recommend it!), but not surf _anywhere_. I don't have any filters
set. Yes, I know it's probably a bad idea, but all of our PPP users are
teachers or school staff. No kids.
In light of this new info, I'm off to reinstall ComOS on this puppy...
As soon as I get a tftp server up. :-)
More news, summaries in the works as they happen.
Thanks for the input!
-Mark
--
Mark Halsall mark@hcca.ohio.gov
Internet Specialist, Hamilton/Clermont Cooperative Association
(513) 931-7120, x20
Personal email should go to <mailto:mhalsall@io.com>.
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