At 06:15 PM 2/5/99 -0600, you wrote:
>HI
>
>PM3 - 3.8.2
>
>How can we determine if customers getting frequent disconnections are being
>disconnected by the PM or if the entire problem is caused by defective
>phone lines/customer equipment. I know all about telling them to get
>updated software, comma's, etc.
>
>They get the Telco to come to their home, telco tests the line with a 14.4
>modem to a special number at the telco (long distance) and convince the
>customer that the problem is with the ISP, and that it's all my fault.
>
>Is there a definitive test to prove where the problem resides? The kicker
>is that they can log into the other guys equipment (ascend, I think)
>without a problem. Even through FX and call forwarding.
>
>This let's me know either:
>The route from them to me is horrible (what can I do, my CT1's show NO errors)
>The route to the competition is better (what can I do)
>
>I not only want to keep them as customers, and don't want to get a bad rep
>either.
>
>JOhn :}
>
>
>John C. Lange, Sr. PALACE dot NET, INC.
>microjl@palacenet.net MICRO-TECH Computers, Inc.
>608.742.1601 & 6980 1819 New Pinery Road
>http://www.palacenet.net/ Portage, WI 53901
>Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/
>
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