PM3 - 3.8.2
How can we determine if customers getting frequent disconnections are being
disconnected by the PM or if the entire problem is caused by defective
phone lines/customer equipment. I know all about telling them to get
updated software, comma's, etc.
They get the Telco to come to their home, telco tests the line with a 14.4
modem to a special number at the telco (long distance) and convince the
customer that the problem is with the ISP, and that it's all my fault.
Is there a definitive test to prove where the problem resides? The kicker
is that they can log into the other guys equipment (ascend, I think)
without a problem. Even through FX and call forwarding.
This let's me know either:
The route from them to me is horrible (what can I do, my CT1's show NO errors)
The route to the competition is better (what can I do)
I not only want to keep them as customers, and don't want to get a bad rep
either.
JOhn :}
John C. Lange, Sr. PALACE dot NET, INC.
microjl@palacenet.net MICRO-TECH Computers, Inc.
608.742.1601 & 6980 1819 New Pinery Road
http://www.palacenet.net/ Portage, WI 53901
Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/
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