Re: (PM) Modem data collection utility

John G. Thompson (jgt10@livingston.com)
Mon, 08 Feb 1999 16:53:13 -0800

At 12:56 AM 02/06/99 +0000, Christopher Allen wrote:
>
>> that sounds a lot more difficult and time consuming than it
>> would be to have the user tell you their ATIx settings from
>> control panel or hyperterminal over the phone.
>
>In the immediate, it is more work. In the long run, when we can see
>useful data about not only customers who are having problems, but about
>a large segment of our customer base, it becomes largely beneficial.
>With the software tool we are using, we can look at average connect rates,
>etc. correlated the way we need them, when we need it.
>
>As an example, after upgrading some of our racks to 3.8.2, I was able to
>use the data to see that over the three day window following the upgrade,
>our average connection speeds [1] to the upgraded modems increased while
>average connection speeds to non-upgraded pools were rather stagnant.
>
>We've been using a package called "AccessRamp" for several months now.
>Currently, AccessRamp dialers are only available for the Win95 platform.

I recently received a flyer for a product called Rescue (www.rescueme.net).
It looks like it might be very useful for ISPs who have customers with
problems.

I do have reservations about it. It seems that with MS IE 4.0 their
service/product can pull all version and configuration information off a
PC! Seems they can't do it with Netscape...hmm.

FYI!

JGT
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